Pratik is an internationally experienced management consultant focused on helping governments, non-profits, and FTSE100 companies solve their most challenging strategy and customer experience issues.

His experience includes over five successful years at Ernst & Young, working as part of their Strategy & Customer Experience team, as well as a stint at the programme management startup, Gate One.

He has embraced the opportunity to work with some of the world's most prestigious clients to help them launch new products, improve their customer experience, review their existing strategy and business plans, and understand how they compete in a business environment that is in constant flux.

Pratik is passionate about helping his clients proactively anticipate and react to changing market conditions, ensuring they have the right tools, personnel and focus to continue to succeed well into the future. He is a naturally collaborative problem solver, who looks to utilise everyone's skills in reaching elegant solutions to his client's biggest problems.

Sabbatical - 2017 - present

Business Ventures & Personal Development

• Launched a highly successful short-term lettings business (ranked #74 out of 49,000+ listings in London), generating a 19% ROI in Year
• Established a market-beating share portfolio (focused on technology, financial services and retail), generating a 70% ROI in Year 1
• Developed a keen understanding of blockchain, and established a modest cryptocurrency portfolio, currently averaging returns of 8% per day
• Travelled across Northern and Western India to further develop and refine Hindi language skills

Gate One Consulting - 2016

Senior Consultant - Strategy & Innovation

• Led the design and development of the firm's innovation framework and innovation diagnostic tools
• Developed the firm's digital maturity model to enable benchmarking of digital adoption and digital readiness amongst clients
• Led the design of the firm's first customer experience and engagement framework, enabling companies to put their customers at the heart of their new product development, continuous improvement and investment decisions
• Formalised the firm's approach to incubating new business ventures, developing new methodologies, tools and processes to enable rapid ideation, prototyping and demand testing

Ernst & Young Advisory - 2013 - 2016

Senior Consultant - Strategy & Customer Experience

• Selected client engagements outlined in detail on the Projects page

Ernst & Young Advisory - 2011 - 2013

Consultant

• Selected client engagements outlined in detail on the Projects page

Impact India Foundation - 2010

Logistics Coordinator

• Assisted in coordinating 3 outreach missions aboard India's first hospital train, the Lifeline Express, providing essential specialist healthcare access to the nation's rural poor and economically disadvantaged
• Designed and implemented a new ticket-based system to efficiently categorise and move prospective patients through the health screening process; adoption of new system resulted in a 52% increase in patient throughput
• Highly successful outreach missions allowed 12,000+ patients to receive medical aid including cataract operations, cleft lip surgeries, eardrum repairs and polio mobility treatments